CMS allows people to interact with your business in ways you may not be aware of. The information you send out reflects their interests and other habits that can be gathered for analytical analysis allowing better aimed ads form your clients or to present them with the most useful information for them and their use.
Such CMS using Joomla and Drupal have been growing constantly being cheaper and easier to maintain that commercial CMS but they do have drawbacks such as he many security holes that still remain to be addressed for them to continue safely with their content delivery. Life with the right information when you need it is quite easier when you are in a business environment. Life on the road and on the net with the right information is the best way to ensure effective business strategy with CMS and it’s analytical tools in tow.